Terms of Purchase
If you have requested your order be shipped, we will do so within one working day. If you are arranging to pick up your order, we will contact you within one day to work out a time for you to do so.
Returns
You may return unopened product for replacement, store credit or refund within 30 days of purchase. Shipping charges are not refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@northwoodsbees.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@northwoodsbees.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.